Return Policy

Order Cancellation

Due to our automated systems for notifying our shipping warehouse of your order, we are unable to cancel orders prior to shipment.

Orders that are cancelled after being processed through the fulfillment center cannot be stopped. These products will always be shipped, but may be returned by the customer for a refund of the product price, not including shipping.

Returns & Refunds

All products and services sold by Dictation Depot are covered by manufacturer’s warranty and the Dictation Depot 30-Day money-back guarantee, unless otherwise specified.

Merchandise under this 30-Day Money Back Guarantee Policy may be returned within 30 days of the original purchase date for a refund of the full product price at the time of purchase, not including shipping.

After the 30-Day period has elapsed, customers will need to defer to the manufacturer’s warranty.

Non-Faulty Item Returns (Change of Mind Returns)

As per our returns policy covered on this page, you are permitted to return non-faulty items within 30 days, for a refund of the original product price, less the original shipping cost.

Any non-faulty items returned within the 30 day period MUST be returned in their ORIGINAL condition, including the original box, and any and all packaging, discs, manuals, leaflets etc. included inside the box. Headsets and headphones must be returned unopened and unused (see below).

Items returned that are not in their original condition with all original items contained inside the box will be subject to a US$15 restocking fee.

Headsets & Headphones

Due to health and sanitary reasons there are no returns allowed on headsets and headphones; this includes headsets sold as part of a bundle. If you wish to return a bundle that included headsets you will be given an authorization for all other hardware and are asked to keep the headset. Any headsets returned will be disposed of via certified electronics recycling channels.

No refund will be provided if the headset package has been opened, as this infers that the headset has been used.

Faulty Products

Within 30-days of purchase you can return a faulty product for a full refund of the product price including the original shipping costs (this does *not* include the cost to return the product). A product exchange may also be requested.

After the 30-day money back guarantee has expired, all warranty or RMA requests will be deferred to the manufacturer.

A product will only be considered faulty and eligible for return if the customer has first communicated with Dictation Depot  Support. Our support team must agree that the product is faulty before it can be returned for an exchange or refund.

Under no circumstances will the customer be entitled to a faulty product return without first working with our technical support team. You may contact our support team by email:  support@dictationdepot.net

Undeliverable Orders (Returned to Shipper)

If your product could not be delivered to you because of an invalid or incomplete address, these products will normally be returned to our distribution warehouse. If this scenario occurs, the customer is entitled to request a refund of the product price less shipping, less a $15 restocking fee.

If the customer wishes to have their product re-shipped to them, responsibility lies with the customer for paying the re-shipping costs.

Credit Card Chargebacks

Under no circumstances should the customer apply for a chargeback with their credit card company without having first engaged in communication with Dictation Depot.

Dictation Depot will always provide a refund to the customer under the appropriate circumstances. All a customer is required to do is contact us and explain the situation.

Chargebacks filed without the prior knowledge of Dictation Depot will be treated as cases of fraud and reported to the relevant authorities.